We value your satisfaction and aim to provide high-quality food and beverage products. If you are not satisfied with your purchase, our return policy explains the conditions and process for returns.
1. Items Eligible for Return
- Non-Perishable Items: Returns are accepted for non-perishable items that are unopened, unused, and in their original packaging.
- Defective or Damaged Products: If the product is defective or arrives damaged, you may return it for a refund or replacement. Proof of damage (e.g., photos) is required.
- Incorrect Items: If you receive the wrong item, you may return it for a refund or exchange for the correct product.
2. Items Not Eligible for Return
- Perishable Items: Due to health and safety concerns, perishable items (e.g., fresh, frozen, or temperature-sensitive products) are not eligible for return unless defective or damaged upon delivery.
- Opened or Used Items: Items that have been opened or partially consumed cannot be returned.
- Customized or Personalized Products: These items are final sale and not eligible for return.
3. Return Timeframe
- All return requests must be made within same day of receiving your order.
- Returns will not be accepted beyond the stated timeframe.
4. Return Process
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Contact Us:
- Email us at traditionbitess@outlook.com or +601127699214 call to initiate a return.
- Provide your order number, a description of the issue, and supporting photos (if applicable).
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Approval:
- Once your return request is approved, we will provide instructions for shipping the item back or arranging for pickup (if applicable).
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Shipping the Return:
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
- Items must be securely packaged to prevent damage during transit.
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Processing the Refund:
- After the returned item is received and inspected, we will process your refund within 7-14 business days.
- Refunds will be issued to the original payment method.
5. Refund Limitations
- Original shipping charges are non-refundable unless the return is due to our error.
- We reserve the right to deny returns that do not meet the conditions outlined in this policy.
6. Cancellation Policy
We understand that sometimes plans change.
Orders can be canceled under the following conditions:
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Before Shipping:
If you wish to cancel your order, please contact us within 12 hours of placing the order. If your order has not yet been shipped, we will process your cancellation and provide a full refund. -
After Shipping:
If your order has already been shipped, we are unable to cancel the order. In this case, you may proceed with a return after receiving the item, in accordance with our Returns Policy. -
Custom or Special Orders:
Orders for customized or special request items cannot be canceled once placed.
To request a cancellation, please email us at traditionbitess@outlook.com with your order number and cancellation request.
We will confirm the status and process accordingly.
7. Contact Us
For questions or assistance with your return, please contact us:
- Email: traditionbitess@outlook.com
- Phone: +601127699214